Covid-19 Information for Customers

Updated 17th May 2021

• Table service only
• There is a maximum or 6 people or 2 households
• Every individual over 16 must use track and trace - if you have the NHS Covid-19 app we have the QR code for you to scan. Alternatively we will ask you to provide your contact details names of each member of your party. This will be kept for 21 days to assist with the NHS track and trace. It takes longer to record this way so please bare with us.
• Face coverings must be worn by everyone aged 11 and over. They can only be removed when you are seated at a table to eat or drink
• Please use sanitiser before entering the premises
• All tables will be thoroughly cleaned after each use. Please do not leave used face masks in the premises. Please take your face masks home with you so you can dispose of them correctly
  
• All of our menus will be cleaned after each use. Some items may be unavailable at this time
  
• As we welcome children and dogs in our family environment, may we ask that they stay with you at all times, please accompany children to the toilet. Dogs must be on leads at all times, even outside
  
• Our car park will be closed for the time being, this is so we can space our picnic tables out in our garden and car park area at a safe distance to hopefully have as many of our customers back as possible and for the safety of our staff and customers passing through the car park to tables
  
• We ask everyone to please stick to the government social distancing guidelines at all times

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We realise that this is not the usual way we do business and really appreciate your kind cooperation by helping us in keeping you and our loyal team of staff safe.

Covid-19 Information for B&B Guests

Updated 17th May 2021

All of the above safety measures, titled, "Covid-19 information for customers", also applies to our B&B guests. In addition we have extra measures for B&B guests in order to keep you and our staff safe.

• If you are part of a group booking there is a maximum of 6 people per group or 2 households
• Please wear a face covering when walking around in communal areas
  
• We are hoping to stagger check in and check out time so please let us know these as soon as you can. Some check-in times may be unavailable
• Our car park is currently closed to customers. Limited parking can be arranged in advance for B&B guests.
  
• Before entering our premises we will ask you to use one of our hand sanitiser stations. We believe hand sanitising and frequent hand washing to be vital to anyone visiting and all of our staff
  
• We ask all B&B guests to wash their hands, in accordance with the hand-washing poster (in your room), as soon as you enter your room
  
• We have taken the decision to not enter B&B rooms to perform housekeeping duties, if guests are staying for more than one night
  
• If you need towels, linen, glasses, crockery, cutlery etc replaced during your stay please leave these outside your room and let us know what you need replacing. We will then leave the replacement items outside your room for you to take in.
  
• We will perform regular cleaning of high contact areas, such as, but not limited to, external room door handles, banisters, light switches. Doors that are not fire doors will be propped open to help with air-flow and to stop constant touching.
  
• Our already very high hygiene standards will be upped and we will focus extra cleaning time on all hand contact surfaces in rooms between guest stays. This includes but is not limited to; door handles, window handles, light switches, bedside tables, lamps, remote controls and TV buttons, taps, flush handles and toilet seats, hair dryer handles, iron and ironing board, coat hangers, wardrobe doors and kettle handle. All glasses, crockery and cutlery will be removed and washed in between guests, as we normally do.
  
• Some items will be removed from rooms in order to help maintain high cleaning standards.

We would like to thank you for your kind cooperation by helping us in keeping you and our loyal team of staff safe.

A thank you from us

Thank you so much to our staff and customers at this time. We very much appropriate your, patience, help, understanding and cooperation to help keep everyone at the Cross Keys safe.

Kind Regards

Gaynor and Brian